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Vodafone Fibre Call Out

Project Location:

UK Wide

Client Name:

Vodafone

Challenge

  • New contract to OCU with no previous experience working on the Vodafone network.

  • We were awarded the maintenance road contract which meant upskilling of our existing workforce.

  • A new delivery team needed to be created.

  • We needed to ensure familiarisation with systems and work management tools.

Solution

  • OCU’s Telecoms management team have a wealth of experience, further enhanced by a large multi-skilled workforce.

  • Our teams were quickly and successfully upskilled to ensure an efficient service.

  • Both OCU management and the engineer workforce are familiar with working in an adaptive environment which enabled quick set up and deployment to support the new work stream.

Project Description:

OCU is contracted by Vodafone to deliver fibre and civils call out services on a 24/7/365 basis throughout England and Wales.

Key Stats:

2023 figures:

  • 67 fibre faults

  • 151 chamber repairs

  • Year on year zero harm

2 Years

Duration

Outcome

  • Vodafone was a new Telecommunications Maintenance contract awarded to OCU in 2022 with a handover from the previous incumbent.

  • Services include fibre restoration and civils maintenance including S81’s of which urgent requests have a two-hour service level agreement.

  • In a relatively short period we have been able to demonstrate how reactive OCU can be utilising our multi-skilled workforce.

  • We have met and exceeded requirements on many different work streams across a large geographical area.

  • After successfully delivering the road maintenance works for Vodafone for a year, OCU were awarded the Vodafone rail maintenance contract in 2023.

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